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"My brother said 'I don't know where this has come from' and I said it's probably because the Santa was that bad. "The seven-year-old then was telling my four-year-old niece 'Santa's not real', which was really hard because I didn't want to say 'you can't say that because she's only little' because I still want her to believe as well, she's only seven. "But she's saying now 'I don't believe it, Santa's not real' because the Santa was that bad. We had to try and say Santa sends his helpers because he's too busy this time of year to do it himself. "As soon as he walked off my seven-year-old said 'that is not Santa'.
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He just wasn't in character, there was nothing magical about it.
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"I don't want to say it because it's nasty but he just looked like a homeless guy had got on the train. Melissa, from Cannock, Staffordshire, said: "There was no character of Santa, there was no 'ho, ho, ho', he literally just walked on and said 'hi' - he didn't interact with the kids. One defender commented that the man was just 'trying his best'. The retail worker says the whole experience was 'not magical at all' - but left people divided after sharing her experience online, with some commenters slamming her decision to post a photo of the volunteer along with her disparaging review. Get the news you want straight to your inbox.